NYS Care Management Conference

Annual Conference Schedule at A Glance

November 19, 2020    8:15AM-3:15PM

8:15am – 8:45am — Guided Morning Meditation

Catherine Clarke, Program Manager, Central Nassau Guidance and Counseling Services, Inc.


9:00am – 10:00am — Welcome and Keynote – Creating Community Immunity: Self-Care for Care Managers

COVID-19 is more than a pandemic–it is an opportunity for all of us to experience crisis and opportunity, joy and sorrow, and to re-evaluate our care for ourselves and others. Join Dr. Sabrina for a beginning (or continued) conversation about you–the competent helping professional serving humanity in one of its darkest hours. Together, we will explore: the unique gifts that you bring to your work, the challenges that you face in providing competent care, and the opportunities for preserving and caring for the most precious commodity of this work—yourself.

At the end of our time together, you will leave with an increased ability to nurture yourself and others, learn to practice the “sacred pause”, and re-commit to your life as a healer, human, and member of a community that is faced with the dual realities of thriving and suffering.

Sabrina N’Diaye, Phd, MDiv, LCSW-C, Therapist ~ Storyteller ~ Peacebuilder and Founder, The Heart Nest


10:00am – 10:15am — Visit the Vendors and Raffle Entry!


10:15am – 11:30am — CONCURRENT SESSIONS

  1. Specialty Mental Health Care Management in Health Home
    From the NYS OMH Bureau of Rehabilitation Services and Care Coordination:
    Stacey Hale, LMSW, Director of Care Coordination
    Melissa A. Beall, MA, Mental Health Program Specialist 2
    Amber Piejko, MSW, Mental Health Program Specialist 2
  1. The Evolution of Supervision: How Program and Staff Needs Inform Development of Supervisory Structures
    Laura Bazhdari, LMSW, Director of Care Coordination, Institute for Family Health
    Rebecca Segall, Care Coordination Supervisor, Institute for Family Health

  2. Measuring the Value of Children’s Care Management
    Nicole Bryl, MHA, CEO, CHHUNY, LLC
    Dawn Loeffler, MHA, Quality Program Manager, CHHUNY, LLC

  3. Election Results Impact on Effective Advocacy for Integrated Care
    Rebecca Marino, Senior Vice President, Ostroff Associates, Inc.
    Evan Sullivan, Senior Vice President, Ostroff Associates, Inc.

  4. Care Coordination Today & Lessons Learned
    Megan Moynihan, Senior Director of Care Coordination, NADAP 

11:45am – 12:15 pm — Lunch and Learn with YOUR COLLEAGUES

 Please join your colleagues for an open dialogue/roundtable discussion over lunch on topics of interest!

  1. Working Remotely: Life/Work Balance
  2. Telehealth: What’s Working, Overcoming Challenges
  3. Working with Children and Families during the Pandemic: Effective Engagement
  4. Compassion Fatigue
  5. Social and Racial Injustice and the Impact on Care Managers and our Clients

12:30pm – 1:45pm — CONCURRENT SESSIONS

  1. Practicing Trauma Informed Care within a Social Justice Framework
    Luis Lopez, MA, MS,
    Coordinator, Fidelity and Best Practices, Center for Practice Innovations
    Abaigeal Duke, CPS,
     Recovery Specialist and Trainer, ACT Institute, Center for Practice Innovations

  2. Trauma informed care management: Applying trauma informed and resilience building strategies through the COVID-19 crisis
    Anthony Salerno, PhD
    , Practice and Policy Scholar, McSilver Institute for Poverty Policy and Research
    James Rodriguez, LCSW, PhD, Director of Trauma Informed Services, McSilver Institute for Poverty Policy and Research
  1. The Power of Partnership: Using Reverse Integrated Care as an Innovative Model to Achieve Health Equity for Marginalized Communities
    Suzette Brown, MD, MPH, Founder and COO at Strong Children Wellness
  1. Fighting the Way: Supervising in a Crisis While Remote
    Natalie Lleras, LCSW, Associate Director of Training, The Coalition for Behavioral Health
    Liz Breier, MAHAP, CPRP, CPS, Certified Psychiatric Rehabilitation Practitioner, The Psychiatric Rehabilitation Association
  1. Tips and Strategies to Engage Families
    Daphnne Brown, Director of Family Involvement and Outreach, Families Together in NYS

    Tiara Springer-Love, Director of Youth Power, Families Together In New York State


1:45pm – 2:00pm — Visit Exhibits and Raffle Entry!


2:00pm – 3:15pm — CONCURRENT SESSIONS

  1. Bridging the Gap: Partnering with and Accessing CFTSS & CHCBS
    Cynthia Gee, PsyD, LMHC, Vice President, Children and Family Service, Pathways, Inc.
    Angie Longwell, MS, Manager of Care Coordination, Pathways, Inc.
    Carolyn Little, Manager of Youth Services, Pathways, Inc.  
  1. The Value of Training
    Jaclyn McCarthy, Division Director, Health Home Care Management/ACT Services, CN Guidance and Counseling
    Catherine Clarke, Project Manager, CN Guidance and Counseling
  1. Effective Time Management in Care Coordination
    Andrew O’Grady, Executive Director, Mental Health America in Dutchess County       
  1. Peer Specialist Integration on Multidisciplinary Teams
    Abaigeal Duke, CPS, Recovery Specialist & Trainer, ACT Institute, Center for Practice Innovations     
  1. Team Based Approach to HH Care Management
    Boris Vilgorin, MPA, 
    Healthcare Strategy Officer, McSilver Institute for Poverty, Policy and Research, NYU Silver School of Social Work
    Andrew Cleek, PsyD, Chief Program Office, McSilver Institute for Policy Poverty Research, New York University

November 20, 2020    8:00AM-1:00PM

8:00am – 8:30am — Guided Morning Meditation

Catherine Clarke, Program Manager, Central Nassau Guidance and Counseling Services, Inc.


8:00am – 8:50am —Visit Exhibits and Raffle Entry!


8:50- 9:30am — Keynote: Self-Care in the New Normal

The world around us has changed and continues to change. In the midst of the COVID-19 pandemic, economic turmoil, climate change, and the effects of systemic racism on black and brown communities, one thing we can be certain of is that we must learn to deal with uncertainty in our personal and professional lives. This means that it is more important than ever that we take care of ourselves – engage in effective self-care – in order to be present and available for our loved ones and for the people with whom we work and who we serve. This talk will focus on strategies for self-care in the new normal.

David Lowenthal, M.D., J.D., Medical Director, Center for Practice Innovations, NYS Psychiatric Institute/Columbia Psychiatry 


9:30am – 10:15am — General Session: Integrated Care Coordination in New York’s Behavioral Health System

Peggy Elmer, Director, Health Home Policy and Program Development, NYS Department of Health

Nicole K. Haggerty, LMHC, Director, Bureau of Rehabilitation Services and Care Coordination, NYS Office of Mental Health

 Colette Poulin, MSSA, Health Program Director, Children’s Health Home, NYS Department of Health

Meredith Ray-Labatt, MA, MSW, Deputy Director, Division of Integrated Community Services for Children and Families, NYS Office of Mental Health


10:15am – 10:30am — Visit Exhibits and Raffle Entry!


    10:30am – 11:40pm — CONCURRENT SESSIONS

    1. How to Introduce Anti-Racist Policies in Our Agency
      Pascale Jean-Noel, LMSW, 
      Dir. of Training, ACT Institute, Evidence-Based Practices Technical Assistance Center, Columbia School of Social Work
      Helle Thorning, Ph.D. , Director of ACT Institute and Research Scientist, The Center for Practice Innovations in the Division of Behavioral Health Services and Policy Research at the Center for Practice Innovations at New York State Psychiatric Institute, Columbia University
      Luis O. Lopez, MA, MS, 
      Coordinator of Fidelity and Best Practices, ACT Institute, The Center for Practice Innovations

    2. Closing Gaps in Care:  The Role Care Management Plays in a Member’s Health
      HHUNY Team Members
      Johanna George, Circare Health Home Network Coordinator
      Delanie Laface, Circare Health Coordinator

    3. Virtual Care Management for Kids & Families
      Facilitator: Nicole Bryl, MHA, CEO, CHHUNY, LLC 
      Filomena Russo, Abbott House
      Molly Ormsby, Children’s Home of Jefferson County
      Lynn Higgins, Hillside Family of Agencies

    4. Effective Time Management in Care Coordination
      Andrew O’Grady, Executive Director, Mental Health America in Dutchess County

    5. Technology Enablement Can Happen Anywhere: How a Mission Driven CMA Brings Technology to Those in Need
      Joe Macrillo, Chief Financial Officer, Huther Doyle
      Bill Knitter, Principle Consultant, Innovative Solutions     

    11:40am – 11:50am — Visit Exhibits and Raffle Entry!


    11:50am – 1:00pm — CONCURRENT SESSIONS

    1. Important Changes in Access to Rehab and Recovery Services for HARP Enrollees
      From the NYS OMH Bureau of Rehabilitation Services and Care Coordination:
      Stacey Hale, LMSW, Director of Care Coordination
      Katie Merrill, MSW, Mental Health Program Specialist 2
    1. Innovative Crisis Diversion Programs and Care Management
      Hannah Springer, LMSW, Program Coordinator, Rehabilitation Support Services
      Laura Isabelle, LCSW, Program Coordinator, Rehabilitation Support Services
    1. What’s in Your Toolbox?
      Phillip Balta,
      Training Coordinator, Health Homes of Upstate New York/HHUNY
      Elise Wall, Trainer and Project Manager, HHUNY


    2. Health Home Care Management within HCBS
      Colette Poulin, MSSA, Health Program Director, Children’s Health Home, NYS Department of Health
      Meredith Ray-Labatt, MA, MSW, Deputy Director, Division of Integrated Community Services for Children and Families
    1. Creating Person-Centered Care Plans with SMART Goals
      Forrest Foster, MSW, CPRP, Senior Implementation Specialist, Center for Practice Innovations, New York State Psychiatric Institute
      Andrea Cole, PhD, LCSW, Implementation Specialist, Center for Practice Innovations, New York State Psychiatric Institute